The Federal Communications Commission voted Thursday to look into the use of offshore call centers and ways to require phone operators to be proficient in “American Standard English.” The FCC is ...

FIRST ON FOX — The Federal Communications Commission (FCC) will vote on a proposal to improve customer service at call centers by encouraging onshoring and strengthening accountability for certain U.S ...

On March 5, 2026, the Federal Communications Commission (FCC) released a draft Notice of Proposed Rulemaking (Draft or Draft NPRM) that, if adopted at the March 2026 Open Commission Meeting, would ...

The Federal Communications Commission is preparing to vote this month on a proposal that would put offshore call center practices squarely in the regulatory spotlight, with potentially significant ...

Tri-Cities residents may be greeted by artificial intelligence the next time they call the non-emergency line for police or fire department help. Beginning late next week, Seattle-based Aurelian AI ...

On March 27, 2026, the Federal Communications Commission (FCC) released a Notice of Proposed Rulemaking (Call Center NPRM) seeking comment on a broad package of rules governing foreign call centers.

The Federal Communications Commission advanced a plan to bring outsourced call center jobs back to the U.S., voting Thursday to open the proposal to public comments and paving the way to adoption ...