Talkdesk AI Trainer moves company one step further in its vision to automate 80% of customer interactions, and gives agents and supervisors the ability to observe, validate and quickly improve ...

Talkdesk Academy provides free training and certification, Talkdesk CXTalent - product #14 of Talkdesk 20-in-20 program - provides a portal to connect skilled candidates with employers Talkdesk ...

Earlier this month, cloud contact center provider Talkdesk announced the first human-in-the-loop (HITL) tool for contact centers. HITL is commonly used in artificial intelligence (AI) to leverage both ...

Talkdesk will showcase the power of agentic AI across Talkdesk Ascend AI at the Gartner Symposium/IT Xpo™ 2024 in Orlando, Florida. Attendees will experience hands-on demonstrations of how Talkdesk ...

New agentic capabilities automate complex specialty scheduling — reducing delays, optimizing provider capacity, and easing administrative burden in contact centers and clinicsPALO ALTO, Calif., March ...

This week Talkdesk announced new Generative AI features which they broadly describe will make AI more responsible, accurate, and accessible in the contact center. As is my habit, I will take a step ...

PALO ALTO, Calif., Oct. 30, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. today announced the winners of its sixth annual CX Innovators Awards. The awards program recognizes companies that have uniquely ...

‘From the partner perspective, bridging that gap between that excessive excitement and customer skepticism [can] help brands take the journey to an AI-first future world,’ Talkdesk’s chief product ...

Sixth annual awards celebrate organizations using Talkdesk AI-powered solutions in innovative ways to modernize customer experience and improve business outcomes and the bottom line PALO ALTO, Calif., ...