NiCE today announced that it has entered into a definitive agreement to acquire Cognigy, a provider of conversational and agentic AI technology, in a deal valued at approximately $955 million. The ...

Last week, I attended NiCE Interactions 2025, a customer experience industry event bringing together nearly 3,000 CX, contact center, operations, and IT leaders from around the world. As NiCE is a ...

The deal enhances NiCE’s position in the emerging $30 billion market for AI agents that can handle complex customer interactions from start to finish In a move that signals a tidal wave of upcoming of ...

NiCE launched Cognigy Simulator on Jan. 20, giving enterprises a new way to stress-test AI agents before they touch real customers. According to company officials, the tool uses digital twins and ...

NiCE Cognigy introduced an automation discovery capability that analyzes engagement data—chats, voice, routing signals, and performance metrics—to identify automation opportunities and generate AI ...

We recently published a list of Stay Ahead: 9 Key AI News Updates You Need to See. In this article, we are going to take a look at where NICE Ltd. (NASDAQ:NICE) stands against other key AI news ...