Online reviews are an important part of your small business's reputation. It's also important to respond to every review you ...

Forbes contributors publish independent expert analyses and insights. Mark Murphy covers leadership, hiring and employee engagement. Annual performance reviews are infamous for their inefficiency and ...

Performance reviews are nerve-wracking for everyone. Career decisions and remuneration may hang in the balance. You want your manager to see your past year’s accomplishments the way you see them. So ...

Years ago, as an inexperienced manager, when the calendar came around to annual review time, I would hastily prepare for the conversations with my direct reports. My preparation involved little more ...

Ask for reviews immediately. When you do so, the customer’s experience is still fresh in their minds, and giving a review feels like the natural way for them to close the loop. It’s not always ...

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This post was sponsored by GatherUp. The opinions expressed in this article are the sponsor’s own. If your business has a great local, word-of-mouth reputation but very few online reviews, does it ...